Products

Cost Control | Maintenance | Reliability | Guaranteed Response Times

Service Level Agreements

After a period of cooperation we suggest our clients to enter into a service contract (Service Level Agreement SLA). In which we abide on the following points:

  • Reaction Time/ Security
  • included services (support, maintenance etc.)
  • System Monitoring
  • affected equipment
  • If needed, enhanced on-call service up to 24/7
  • Monthly amount

A SLA allows both parties a full cost control. This kind of collaboration  enables an ideal support of the infrastructure on which we can be proud of.

A reliable IT-Infrastructure has a positive impact on the work motivation not only of employees but also of supervisors.They can focus on their core competence knowing of a reliable setting.

After three to six months we define the performance as well as the quantity structure together through IT support on demand and direction.