044 630 70 00 welcome@silentbit.ch
  • Remote Support
  • Deutsch
  • English
Silentbit AG - Informatik & Help Point.
  • IT Services
    • IT Support
    • Cloud Solutions
    • IT Consulting
    • Backup & Archive
    • BCM / BKM
    • Security Audit
  • Products
    • Service Level Agreements
    • System-Monitoring
    • Network-Security
    • Scanner-Solution
    • Software-Deployment
    • SME IT-Audit
  • Company
    • References
    • Partner
  • IT in Harmony
  • Contact Us
Select Page

Products

  • Service Level Agreements
  • System-Monitoring
  • Network-Security
  • Scanner-Solution
  • Software-Deployment
  • SME IT-Audit
Cost Control | Maintenance | Reliability | Guaranteed Response Times

Service Level Agreements

After a period of cooperation we suggest our clients to enter into a service contract (Service Level Agreement SLA). In which we abide on the following points:

  • Reaction Time/ Security
  • included services (support, maintenance etc.)
  • System Monitoring
  • affected equipment
  • If needed, enhanced on-call service up to 24/7
  • Monthly amount

A SLA allows both parties a full cost control. This kind of collaboration  enables an ideal support of the infrastructure on which we can be proud of.

A reliable IT-Infrastructure has a positive impact on the work motivation not only of employees but also of supervisors.They can focus on their core competence knowing of a reliable setting.

After three to six months we define the performance as well as the quantity structure together through IT support on demand and direction.

Contact

Silentbit AG
Grundhofstrasse 2
8704 Herrliberg

phone-call 044 630 70 00
mail welcome@silentbit.ch

Helpdesk

Monday – Friday08:00am – 06:00pm
Saturday09:00am – 12:00pm

or according to Service Level Agreement

Remote Support Remote Support

Quicklinks

  • IT-Care
  • Cloud Solutions
  • IT Consulting
  • Service Level Agreement
  • KMU IT-Audit 

© Silentbit AG, all rights reserved

Legal Notice | Privacy